Policies

Terms & Conditions

By booking a service with Mrz Stamens LLC you agree to the terms below. These terms exist to protect both your reserved time and our ability to serve every client well.

Retainers & Payment

• A non-refundable retainer is required to reserve any date. Your date is not held until the retainer clears.
• The retainer is applied toward your service total. The remaining balance is due on or before the day of service.
• Accepted payment methods include major credit and debit cards processed securely through Stripe.

Cancellations & Rescheduling

• Rescheduling is accommodated once with at least 72 hours notice, subject to availability. Retainers transfer but are not refunded.
• Cancellations within 72 hours of the appointment forfeit the retainer.
• Arriving more than 20 minutes late may shorten your service or require rescheduling at the artist's discretion.

Travel & On-Location Service

• On-location service within a 35 minute drive is covered by the On Call Service rate.
• Locations beyond that radius, and all out-of-state travel, include a travel fee quoted before booking.
• Client is responsible for providing adequate lighting, seating and a working area.

Health & Safety

• Please disclose any allergies, skin conditions or recent treatments before your appointment.
• Service may be declined for active infections, open wounds or contagious conditions, for the safety of all clients.
• All brushes and tools are sanitized between every client.

Image Rights

Photos taken during or after service may be used for portfolio and marketing purposes. Let us know in writing before your appointment if you prefer to opt out.

Privacy Policy

Mrz Stamens LLC collects only the information needed to provide and improve our services.

What We Collect

• Contact details you submit through booking and contact forms — name, email, phone, event details.
• Payment information, which is processed and stored by Stripe. We never see or store your full card number.
• Basic analytics such as pages visited, used only in aggregate to improve the site.

How We Use It

• To respond to inquiries, confirm bookings and deliver services.
• To send occasional updates, only if you have opted in.
• We do not sell, rent or trade your personal information to third parties.

Your Rights

You may request a copy of the information we hold about you, ask for corrections, or request deletion at any time by contacting us. We will respond within 30 days.

Shipping & Delivery

Makeup services are performed in person, either on location or at the studio, at the date and time confirmed in your booking. Where physical products are offered, orders are processed within 2–3 business days and shipped via a tracked carrier. Delivery timelines depend on the carrier and destination. Tracking details are emailed once your order ships.

Returns & Refunds

Services

• Retainers are non-refundable in all cases, as they hold a date that is turned away from other clients.
• If you are unhappy with any element of your look, tell your artist before the appointment ends — adjustments are made at no charge on the spot.
• Refunds are not issued for completed services.

Products

• For hygiene reasons, opened or used cosmetics cannot be returned.
• Unopened products in original packaging may be returned within 14 days of delivery for a refund less shipping.
• Damaged or incorrect items are replaced at no cost — contact us within 7 days of delivery with photos.

This policy is reviewed periodically. Questions about any of the above? Get in touch.